Herodesk strengthens your customer service - suitable for teams with multiple employees!
Anders Eiler
Founder
Make it easier for your team to work with customer service. With Herodesk’s many features, you will never overlook a customer inquiry again.
Avoid cluttered inboxes, unanswered emails, and lack of overview with our omnichannel helpdesk and live-chat tool.
Communication and customer service go hand in hand, but they can quickly become messy affairs and difficult disciplines if you don’t have a great overview, the right tools, and some good guidelines. In many companies, customer service is handled by multiple employees, and when the daily rush hits, confusion over the inbox can arise quickly when several people share the responsibility.
The message is opened, but has your colleague handled it? You can’t find any response, and your colleague has left for the day. The customer’s inquiry is important, so you need to answer it as quickly as possible. What do you do? This might be a challenge and a dilemma you and your team are already familiar with. And you are not alone. This is one of the major challenges in customer service because you lack a system that gathers your communication and makes it easier and more manageable to communicate with your customers on multiple channels.
But what if we told you we could provide you with all this with just one tool?
Herodesk gives you a customer service and communication system that addresses the unstructured shared inbox that often leaves frustrated customers without answers to their questions. With Herodesk, all your customers’ inquiries across channels are gathered in one place: Herodesk. It is the perfect tool for those who want to streamline efforts and strengthen customer service.
Avoid dissatisfied customers with the right customer service tool
If you are used to a shared inbox in Outlook, it almost sounds too good to be true when we tell you you can gather all communication in one place. But you can do that with Herodesk, which gives you a really good system that makes handling your customer service significantly easier.
In many companies, all incoming customer inquiries land in a single email inbox. This creates an overwhelming situation where important emails can easily be forgotten or overlooked. The lack of overview often results in dissatisfied customers who do not get answers to their questions and end up with a disappointing experience.
It can be challenging to keep up with the many customer inquiries and questions that come in from different channels. Who is responsible for which channel? Have all inquiries been answered? These questions are familiar to many and make it difficult to give customers the best experience when they need help—whether it’s about a return or a purchase.
Omnichannel customer service system for you and your team
Herodesk is an
omnichannel support tool that gives you a good overview of your communication and customer service. By omnichannel, we mean that we work together with all your channels. Whether your customers contact you via
email,
Messenger or
Instagram, you can respond to the message on Herodesk. In addition, we also offer a
live chat function, which is also available through our system. With live chat, you can write directly with your customers through your webshop in a personal, efficient, and structured way.
When a message comes into an inbox on Herodesk, it can be assigned to the employee who is to handle it. Then, it will be visible in his/her “My Conversations,” where all conversations can be found. This way, it is clear who is responsible for which inquiry. For example, if a question about an order comes in, and you know that your colleague usually handles that area, you assign the inquiry to her, and she will handle it when it reaches her.
With Herodesk Plus, you can also create multiple so-called “Shared Inboxes,” making it possible to group your customer conversations by specific categories. If you are part of an international company with customers in multiple countries, you can optimally organize conversations by country or city. If you have different teams, such as administration, store, and warehouse, conversations can easily be grouped by these departments. This way, you always know which department is involved. With Herodesk, you can design the structure exactly as it suits you and your team best, ensuring efficient and organized customer service.
By choosing Herodesk, you create really good conditions for yourself and your team. You get a more structured approach to your general communication with customers and partners. Herodesk is an efficient and affordable solution, giving you a stronger foundation for delivering good customer service.
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