Customer Support via E-mail
Connect one or more e-mail adresses to Herodesk and centralize all communication with your customers in one helpdesk system.
Simplify customer communication
Regardless of whether you are two persons sharing one email inbox, or you are many people supporting customers across multiple addresses, centralizing it all in Herodesk ensures you have full control over every conversation with your customers.
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Collaboration across multiple inboxes and people
Using Herodesk to manage your customer service via e-mail gives you a number of advantages regardless of how many people you are. Smaller organizations with 1-5 people no longer has to struggle with regular shared inboxes and "who's doing what". Larger organizations can centralize their customer support across multiple brands, teams and functions in one system.
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Configure to fit your organization
Each Herodesk-inbox comes with a system e-mail address. To get customer e-mails into Herodesk, you simply set up a forwarder from fx support@yourdomain.com. You can create multiple inboxes to organize customer questions to fit your organizaions, and have multiple e-mails forwarded to the same inbox.
Features
Easier than ever before
Communicating with your customers via e-mail has never been easier than with Herodesk. We've optimized our customer support suite towards fast handling of customer questions and internal collaboration.
E-mail like "chats"
E-mail threads are displayed like chats, making it easy to work with customer conversations.
Quick Replies
Set up predefined answers to the most common questions and add them super fast with keyboard shortcuts.
CC / BCC
Add people CC / BCC during a conversation. They'll get the full conversation + links to all attachments.
Attachments
All attachments are saved on our servers so they are always available. Both those you send and receive.
Easy collaboration
Internal notes, assigning conversations to specific teams or persons and full history - all to improve collaboration.
Integrate with other systems
Herodesk is a full customer support suite with comms. on one side and integration with your systems on the other.
Move to Herodesk
If you have already pre-paid for another helpdesk solution, we will give you Herodesk Plus free of charge until the other subscription expires.
Create your account today and contact us afterwards to claim the your free Herodesk Plus subscription.
The Email integration is freely availble for all Herodesk Free and Herodesk Plus customers.
Super charge your CX today!
Get a demo or free account today.
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The Email integration is freely availble for all Herodesk Free and Herodesk Plus customers.