Release notes

October, 2024

• New AI feature: Translations. Herodesk can now automatically translate in- and outgoing messages in conversations to the language of your choice.
• New AI feature: Assistant. Every conversation now has an AI assistant that can help you with common tasks, like finding writing summaries, improve your draft reply, etc..
• New AI feature: Language detection. Herodesk can now automatically detect the language of incoming messages and use it as part of a Rule.
• New AI feature: Sentiment analysis. Herodesk can now automatically analyze the sentiment/meaning of incoming messages use it as part of a Rule.
• Updated packages. We have launched new Herodesk packages. A new Herodesk Basic, that contains most features but no AI, and a new Herodesk Plus that contains all features including AI.
• Delete message. You can now delete a specific message or internal note in a conversation.

September, 2024

• Created "widget action" for Rules to allow you to add events from widgets + implemented the first widget action: Pause orders in Smartpack WMS, to allow you to automatically pause orders in Smartpack WMS based on a rule.
• Added German and Dutch to the live chat widget.
• Improved live chat navigation to make it easier to close and navigate.
• Adding feature to Rules to support conditions based on a messages/conversations channel type.

August, 2024

• "Last updated"-time in conversation list now shows the time since last sent or received reply, or last received reply in a related side-conversation.
• Added feature to let you decide which e-mail address to send a message from, if multiple are associated with the conversations' inbox.
• Added {{conversation.id}} as new merge field in messages.
• Live chat update: Make it possible to require contacts to enter their email before starting a new chat.
• Live chat update: Automatically send a copy of your reply to the contacts email if known, and if they have left the chat or waited more than 15 minutes for your reply.
• Live chat updates: Choose icon, icon message, position and whether to hide outside opening hours.
• Added default inbox to user profiles to be set as default when starting a new conversation.
• New widget: Pipedrive integration.
• New feature: Send e-mails from your own domain name from Herodesk.
• New feature: Forward a conversation to an external recipient via e-mail.
• Live chat now remembers its last state (open, closed, viewing conversation) and will open in the same state when you refresh the page / navigate.

July, 2024

• New design of Herodesk.
• New e-mail channel structure. support@yourdomain.com now gets a support@yourdomain.herodesk-mails.io inbox address.
• On mobile: Press and hold "send"-button to open send-options menu.
• Added a new Dinero widget.
• Added shipping location to Shopify order details
• Added a new element to Rules that allows you to create a rule based on the word count of a message.
• Added a list of a contacts conversations to the conversation-widget on the right hand side.
• Added support for Swedish in the live chat widget.

June, 2024

• The "Send reply and go-to-next" has been updated to skip conversations that are assigned to another user or that another user currently has open
• Added feature to allow users to change their profile picture (this will be shown in the Live chat widget)
• Added customer comments to orders in DanDomain Classic + new feature to update order comment from the DanDomain Classic widget in Herodesk
• Added feature to choose whether a live chat will be displayed on desktop only, mobile only or both
• When someone replies to a story on FB/IG, it's now shown as part of the message in Herodesk
• Make phone numbers inside messages click-able to call them when using the Herodesk app
• Add a list of a contacts conversations to the conversation widget
• Made it possible to create rules and smart folders based on the conversations channel or channel type
• Applied a number of changes that makes Herodesk significantly faster
• Show in the conversation list who is viewing a conversation
• Updated conversation list to show the first words of the latest message in the list
• Made it more clear what inbox you are working in
• When hovering the subject of a conversation it will show in full length
• Updated all editors to use new-line instead of paragraph for line breaks when hitting "Enter"

May, 2024

• Introducing Live Chat
• Show full conversation title on mobile devices by clicking on it
• Added new "quick actions" to the conversation list and allowed to start new conversations without having to create a contact first
• Added feature to delete a conversation
• Added feature to get the right customer name from Shopify contact form emails
• Updated "send, close and go to next" to stay in the same inbox and skip assigned conversations
• Feature to change the order of conversations in the conversation list
• Show channel icon in conversations list
• Added conversation type to smart-folder rules and Rules
• Added new Junk smart-folder
• Added feature to block a contact (marking all future conversations as spam)
• Made it possible to change the name of the "Operator"-user, that's used for auto responders, etc.

April, 2024

• Released Rules for Herodesk
• Released Herodesk App for iOS and Android
• Ensure links in conversations are always opened in a new window
• Added order deeplink for Shopify order lists
• Fixed message field to the bottom of the screen
• Added "forgot identifier"-feature to sign-in page
• Added feature to enable or disable smart folders
• Released a Danish translation of Herodesk

March, 2024

• Give a warning if another agent is replying to the same conversation
• Show real time if multiple agents are viewing the same conversation
• If an imported e-mail is a new conversation, import the whole e-mail and don't "cut off" the message at the next reply in the thread
• Feature to let you use the value of custom fields in smart folder rules
• Added Custom Fields to contacts
• Added phone number field to contacts
• Added Instagram Verified and Follower-count to Contacts
• New Magento 2 widget
• When starting a new conversation, import the whole email instead of just newest message
• Added new button to send message and assign the conversation to yourself

February, 2024

• Quick search updated to look in all conversations and attachments
• Feature to merge conversations
• Use contact profile pictures from SoMe when available
• Select all conversations in the conversation list
• Add new contact during conversation contact change
• Update that allows attaching multiple files to a message
• Prestashop widget
• Show Xpressen T&T code in the widget
• Show return labelless code for Smartpack return orders
• Smartpack WMS widget
• Change contact of a conversation

January, 2024

• Launched Reports module
• Added auto-saving of draft messages
• Added a new default smart folder for "My Drafts"
• Added notification when new messages arrive (pling!)
• Improved usability across all settings
• Added conversation actions to the conversation list

December, 2023

• New "Getting Started" guides
• Added a new feature for Auto Responders for all channels
• Added Side conversations
• Improved conversation-list usability and load speed with "infinity load"

November, 2023

• Facebook Messenger integration
• Instagram Messenger integration
• Introducing channels for multi-channel communication with customers
• New widget for Ideal.shop
• Added Smart Folders
• Added feature to merge contacts
• Added Tags for Contacts and Conversations
• Added support for sending a copy of an invoice to a specific e-mail
• Add support for emojies in Inbox-names

October, 2023

• New widget for Shopify webshops
• New widget for WooCommerce webshops
• Group updates of conversations (e.g. "Mark as closed")
• Improvement to support e-mails from various contact forms with correct sender/reply-to address
• Support for signatures for each user
• CC and BCC now does auto-linking of e-mail addresses among Contacts

September, 2023

• New feature that lets you add people CC and BCC to messages sent via e-mail.
• Full conversation history and attachments available for people added cc/bcc during an ongoing conversation.
• New feature to set custom "sender name" for each inbox.
• Create new contacts and initiate conversations from Herodesk
• Quick replies for common questions
• New widget for DanDomain Webshop & DanDomain Classic
• New widget for Shoporama webshops

August, 2023

• Hello, world! The very first release of Herodesk.