Release notes
Denne side opdateres ca. en gang om måneden og indeholder en oversigt over, hvad vi har lanceret af nye funktioner i den forløbne måned. Hvis du ønsker indsigt i vores roadmap og hvad vi vil arbejde på i fremtiden, tilmeld dig vores nyhedsbrev.
April, 2024
- Released Rules for Herodesk
- Released Herodesk App for iOS and Android
- Ensure links in conversations are always opened in a new window
- Added order deeplink for Shopify order lists
- Fixed message field to the bottom of the screen
- Added "forgot identifier"-feature to sign-in page
- Added feature to enable or disable smart folders
- Released a Danish translation of Herodesk
March, 2024
- Give a warning if another agent is replying to the same conversation
- Show real time if multiple agents are viewing the same conversation
- If an imported e-mail is a new conversation, import the whole e-mail and don't "cut off" the message at the next reply in the thread
- Feature to let you use the value of custom fields in smart folder rules
- Added Custom Fields to contacts
- Added phone number field to contacts
- Added Instagram Verified and Follower-count to Contacts
- New Magento 2 widget
- When starting a new conversation, import the whole email instead of just newest message
- Added new button to send message and assign the conversation to yourself
February, 2024
- Quick search updated to look in all conversations and attachments
- Feature to merge conversations
- Use contact profile pictures from SoMe when available
- Select all conversations in the conversation list
- Add new contact during conversation contact change
- Update that allows attaching multiple files to a message
- Prestashop widget
- Show Xpressen T&T code in the widget
- Show return labelless code for Smartpack return orders
- Smartpack WMS widget
- Change contact of a conversation
January, 2024
- Launched Reports module
- Added auto-saving of draft messages
- Added a new default smart folder for "My Drafts"
- Added notification when new messages arrive (pling!)
- Improved usability across all settings
- Added conversation actions to the conversation list
December, 2023
- New "Getting Started" guides
- Added a new feature for Auto Responders for all channels
- Added Side conversations
- Improved conversation-list usability and load speed with "infinity load"
November, 2023
- Facebook Messenger integration
- Instagram Messenger integration
- Introducing channels for multi-channel communication with customers
- New widget for Ideal.shop
- Added Smart Folders
- Added feature to merge contacts
- Added Tags for Contacts and Conversations
- Added support for sending a copy of an invoice to a specific e-mail
- Add support for emojies in Inbox-names
October, 2023
- New widget for Shopify webshops
- New widget for WooCommerce webshops
- Group updates of conversations (e.g. "Mark as closed")
- Improvement to support e-mails from various contact forms with correct sender/reply-to address
- Support for signatures for each user
- CC and BCC now does auto-linking of e-mail addresses among Contacts
September, 2023
- New feature that lets you add people CC and BCC to messages sent via e-mail.
- Full conversation history and attachments available for people added cc/bcc during an ongoing conversation.
- New feature to set custom "sender name" for each inbox.
- Create new contacts and initiate conversations from Herodesk
- Quick replies for common questions
- New widget for DanDomain Webshop & DanDomain Classic
- New widget for Shoporama webshops
August, 2023
- Hello, world! The very first release of Herodesk.