Latest from Herodesk

Herodesk becomes an official DanDomain partner

Today, it was announced by DanDomain, the leading Scandinavian e-commerce platform, that we at Herodesk have become an official DanDomain Partner. Herodesk is now an official Helpdesk for DanDomain webshop! DanDomain has thousands of Scandinavian e-commerce merchants across its two e-commerce platforms. With the acknowledgement of Herodesk as an official DanDomain partner, the foundation is laid for an even closer relationship with DanDomain and all DanDomain e-commerce merchants to make it easier than ever to give great customer service. The partnership is built on top of our free integration between Herodesk and DanDomain’s two e-commerce platforms: DanDomain Webshop & Webshop Classic. With these integrations, all DanDomain e-commerce merchants can now have a free helpdesk system tailored to work with their webshop, with features such as: Automatic find and display of all orders placed by the customer you’re chatting with inside HerodeskEasy access to all relevant information about the order and customer, including shipping details (tracking codes) and payment details Create a free Herodesk account today and start using it together with your DanDomain webshop within minutes. The integration only requires your webshop API key, and you’re ready to go (guides are available). For more information, please see: DanDomain partners: https://partners.dandomain.dk/partners/262/herodesk DanDomain Webshop integration: https://herodesk.io/en/integrations/dandomain-webshop Webshop Classic integration: https://herodesk.io/en/integrations/dandomain-classic

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Hello, World!

Welcome to Herodesk. This is the new, simple helpdesk tool for your everyday customer success heroes. My name is Anders. I am the founder of Herodesk. Thank you for visiting, reading this blog and hopefully considering trying Herodesk. After more than 15 years as an entrepreneur and an intrapreneur at one of Europe’s largest hosting- and SaaS companies, I’ve decided to start over and start my own company. Again. And this is it! The goal of Herodesk is to be a champion for small and mid-sized businesses, to help make it easier for you and your colleagues to give your customers great, fast and personal service. Happy customers are a key ingredient in a successful business. Throughout my career and the businesses I’ve worked at, advised and invested in, I’ve always believed that the customer was a core pillar. Someone that should be nourished and taken really good care of. Now I want to give other small and mid-sized businesses the best platform possible to provide their customers with great service - and at a reasonable price! Because let’s be honest, there are other solutions trying this already. You will find, however, that Herodesk really stands out on two parameters: 1) Uncompromised focus on the job to be done Herodesk will focus solely on enabling you and your team to give your customers great service by being really, really easy and fast to work with and always have the relevant information at hand. An example of this is widgets that connects to your e-commerce platform, CRM or internal backend system, to show order- or customer informations inside Herodesk. 2) Reasonably priced There will be two packages. Herodesk Free, which lets you have one user and one inbox - but it’s free. As in, completely free! And Herodesk Plus, which will cost $11.95 per user per month and give you full and unlimited access to all current and future features in Herodesk. On top of that, we promise an ever-evolving product that includes you and all our other customers in its development, to ensure that what we deliver is what you and your team of customer success heroes (and yes, I do mean heroes!) need to give great service to your customers. There are already lots of features and concepts on the drawingboard that we can’t wait to implement, but please, don’t let that hold you back from sharing your thoughts and ideas. On this blog we will post regular updates on our product, our company and anything else we find valuable in the customer service space. I hope you’ll read it and share your thoughts. If you want to try Herodesk, you can sign up now already (big button at the top right - impossible to miss it) and be up and running in about 2 minutes. Please share any thoughts and feedback, it will be highly appreciated. Hello, World! Welcome to Herodesk. Stay tuned.

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