Herodesk

New WooCommerce integration

Anders Eiler
Anders Eiler
Founder

Oct 9, 2023

Today, we’re launching a new integration that we’re very excited about: WooCommerce.

New WooCommerce integration Today, we’re launching a new integration that we’re very excited about: WooCommerce.

It is quite similar in functionality to the other e-commerce integrations that we’ve made. When you open a conversation with a customer in Herodesk, all orders from your WooCommerce store that match this customer are automatically imported and shown in the right-hand-side widget.

The primary advantages for you working with customer support are:

  • Automatic order look-up. Easily see all information about the customers’ orders
  • All the information you need to handle customer enquiries is in one place
  • Shipping details and order tracking information are also displayed (we integrate natively with WooCommerce Shipment Tracking plugin)

You can connect multiple WooCommerce stores to Herodesk at no extra cost.

This integration has been co-developed with one of our customers. As we’ve said before, new features are, to some extent, being prioritized based on customer feedback and enquiries. So, when one of our customers asked for a WooCommerce integration, and because it is already on our roadmap, we decided to move it up.
We spent some time together with the customer, tweaking and tuning the integration to fit both his and most general-purpose needs. In less than three days after the initial request, it was ready!

To install it, go to Settings -> Widget -> Add New and choose WooCommerce. Enter your store address and API keys, and you’re ready to go.

If you have any feedback on the new WooCommerce integration or Herodesk in general, please don’t hesitate to tell us.

With this new integration, we’re happy that Herodesk is now a free helpdesk system for WooCommerce.

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