Never Miss a Customer Question with Our Free Helpdesk Tool

Herodesk is a free helpdesk and live chat tool for managing customer questions efficiently.

Good customer service is essential for any business, as there is often a direct connection between customer service and revenue. Satisfied customers return, make repeat purchases, and contribute to a positive reputation.

Most businesses aim to provide good customer service. However, sometimes, you might find yourself in a situation where a customer’s inquiry is overlooked and left unanswered in the inbox. You’re certain your colleague is responsible for answering the customer's inquiry. But unfortunately, your colleague has left for the weekend, leaving you responsible. You can’t find anything in the inbox that indicates your colleague has been in touch with the customer, and now you’re unsure whether the customer has received the necessary help. In this situation, you lack an overview and wish you had a more structured approach to handling customer messages so you can enjoy your weekend with peace of mind.

Structure and organization are key to customer service. With Herodesk’s free helpdesk and live chat tool, you can ensure you never overlook an inquiry or message again. Our platform helps you create more structured communication with your customers, allowing you to improve your customer service and ensure that all messages are answered quickly and efficiently. Herodesk combines a free helpdesk tool with a live chat function, providing the best conditions to deliver great and satisfying customer service across your different communication channels.

Consolidate All Your Communication Channels on One Platform

With Herodesk, all customer inquiries are consolidated onto one platform. This means you can keep track of all messages, whether from email, social media, or live chat. By centralising your customer communication into a single system, you can easily monitor every inquiry, ensuring every message gets noticed. This creates a more structured and organised workflow, which is crucial for good and efficient customer service.

For you, this means you no longer need to switch from one system to another to answer all your customers’ questions. Switching between different apps, platforms, and tabs in your browser quickly becomes cumbersome. It’s inefficient and simply takes too long. You try to be available on Instagram, Messenger, email, and live chat so that all your customers feel that you’re present where they are. Today, customer service happens across many channels, and handling it all is no easy task.

With Herodesk, you consolidate all inquiries, tickets, and messages on one user-friendly and manageable platform. This saves you time and resources in customer service. Additionally, several built-in features are designed to strengthen your communication with customers. This makes it easier for you to provide better customer service and much easier for you to be a customer. And that is precisely Herodesk's goal.

Responsibility Allocation, Live Chat, and Auto-Responders Make Herodesk Easy to Use

If your team is looking for a tool to help organise and centralise your customer service, Herodesk is an excellent choice. With its many features and continuous development, we ensure every customer inquiry is noticed and receives the attention it deserves. This is largely thanks to built-in features like autoresponders, tags, smart folders, quick replies, and reports, which make it easy for your team to handle customer inquiries.

Our helpdesk tool allows you to create and prioritise tickets based on customer needs. When a customer sends an inquiry, it is automatically converted into a ticket that can be distributed, managed, and handled from start to finish. This ensures that no inquiries go unanswered and that all customers receive the help they need. Tickets can be assigned to specific team members, ensuring they are handled by the employee who is best qualified for the task.

Herodesk’s live chat function lets you communicate with your customers in real-time. This is especially important for answering questions and solving issues quickly, which can help increase customer satisfaction. With our live chat, your customers can get immediate help browsing your website, making it easier to make decisions and complete purchases. This not only boosts satisfaction but can also significantly increase your conversion rate.

A key element in improving customer service is ensuring that all messages are answered promptly. Herodesk helps you maintain a high service level by allowing you to create predefined and automated responses. Your team can quickly and efficiently respond to common questions, freeing time to handle more complex inquiries. Automations, such as our auto-responders, also help ensure that every customer receives a response, letting them know where they are in the process. For example, they may receive an automated message informing them that their inquiry has been routed to the right employee and that they can expect a response within 24 hours.

This makes it easy and predictable to be a customer when ongoing updates are sent. Your customers know what to expect because you’ve already provided them with a response.

Data-Driven Reports Increase Opportunities for Positive Development

Have you ever been in a situation where you completed a significant piece of work that you know was a success, but you couldn’t explain why? Lack of data insight can be frustrating because you can’t see whether the arrow points up or down. You’re missing data that gives you insight into the strengths and weaknesses of the work.

That’s why one of the features we’re particularly proud of is our detailed reports based on data from the work and communication you handle in Herodesk. The reports provide insight into your team’s efficiency and workload. You can access data on the number of handled inquiries, response times, and closure times, helping you identify areas for improvement.

By exploring this data, you clearly understand how you can adjust your communication and work to deliver even better customer service and experiences.

The reports can also be broken down by individual users, allowing you to evaluate each employee’s performance and identify where additional support or training may be needed. You can use your collected data to target the areas needing the most attention, enabling your team to work more efficiently, respond to more inquiries, and ensure every customer inquiry gets answered.

Herodesk’s user-friendliness makes it easy for your team to learn how to use the platform. This ensures quick implementation and a smooth transition to a more structured customer service process. With a system that is easy to learn and navigate, the team can focus on helping your customers instead of switching between different platforms. This supports the vision of delivering effective, fast, and satisfying customer service to ALL customers.

Herodesk ensures you never overlook a customer message again by consolidating all inquiries onto one platform, whether from email, social media, or our live chat. This centralised system makes it easy to keep track of all messages and ensures that all are remembered. Overall, Herodesk offers a user-friendly platform with advanced features that make managing and structuring your customer service easy so you never miss a customer message again.

Good customer service is about being available, organised, and efficient. With Herodesk in your toolbox, you can ensure that every customer receives the best possible experience when they contact your customer service team.

How can Herodesk help you with customer service? Feel free to write to us if you’re still unsure whether Herodesk can make a difference for you. We promise we won’t overlook your inquiry.