Herodesk

Introducing Instagram Messenger

Anders Eiler
Anders Eiler
Founder

Dec 1, 2023

We’re super excited to be introducing our new Instagram Messenger integration!

Introducing Instagram Messenger After we were finally able to release our Facebook Messenger integration two weeks ago, we dived head-first into the next one. And so, we’re super excited to be introducing our new Instagram Messenger integration!

The Instagram Messenger integration works in the same way as the Facebook Messenger integration. It is a channel through which you can communicate with your customers, fans and followers.

To connect your Instagram account, click Settings -> Channels -> Add Channel, and choose Instagram.

It is important that your Instagram account is a Professional account and that it has been connected to your Facebook Business account. If you’re in doubt about this, you can find Instagram’s guide on how to set that up here.

With this update, Herodesk now lets you communicate with your customers via E-mail, Contact Forms, Facebook Messenger and Instagram Messenger.

The advantages of connecting all your channels into one unified help desk tool are obvious: You have it all in one place, it’s easy to collaborate with your colleagues about who’s doing what, and you’re 100% sure that no messages are ever overseen, forgotten or not replied to. Ultimately, it’ll lead to you giving your customers better service, which in turn leads to happier customers who return and keep buying from you.

You can see a full video introduction of how it works and how to get started here:



And as always, if you have any questions, thoughts or feedback, let us know!

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