Shoporama

What does your company do?

We create webshops that don't require very complicated products. Actually, you could say we are a webshop CMS, but simply put, we create the engine for a webshop.

We focus a lot on flexibility, speed, and SEO. This means that our customers can have their shop exactly how they want it.

What is the goal of your company?

Our goal for our customers is to create a rock-solid product that solves our customers' headaches. For example, we know that many webshop owners are frustrated by the lack of options in terms of SEO and slow webshops. That was our main purpose when we started Shoporama. Today, we have solved that quite well and are now also focused on creating a product that solves several other of our customers' headaches.

Our goal for ourselves is to create a healthy business, which we can live off, that has a sound economy and grows year by year.

Why did you choose Herodesk?

We chose Herodesk because it is Danish and made by Anders, who has been on both sides of support for many years. He has a good approach to what a support tool should be able to do. Even before we discovered Herodesk, we had talked about the support tools we used doing much more than we really needed. And that they cost much more than support tools should.

What is your favorite feature in Herodesk?

I love that it pulls messages from Facebook Messenger and creates the message as a ticket. We often overlooked messages on Facebook previously because none of us looked at the Facebook messages. And that was a bit bad because it was often potential customers who wrote to us there. Our regular customers know very well that they should write to the support email. We don't have many messages in Messenger, but I know that some webshops get a lot of messages both there and on Instagram.

If I had a webshop, I would have no doubt. Then it would be the function where Herodesk automatically pulls the customer's orders in and shows it along with the customer's inquiry. That is a really cool feature.

How does Herodesk make your daily life easier?

It's just really easy that Herodesk has gathered all our support in one place, where it's clear and easy to assign a support ticket to another employee and also just write a note on it. This might sound really trivial, but I love that there's no waiting time in Herodesk. I click and then my ticket is up or assigned to someone else. It's really great to work in.

Finally, it should be mentioned that development in Herodesk is really fast. There isn't a week without a function being improved or new possibilities appearing in Herodesk.

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