Prestashop Integration
Herodesk can connect with your Prestashop webshop to have your order infomrations available inside Herodesk. Herodesk is a free helpdesk system for Prestashop.
Helpdesk System for Prestashop
With the Prestashop helpdesk widget, you will have all order data from your Prestashop webshop inside Herodesk.
This makes it super easy to reply to customer questions.
When you open a conversation with the customer, the customers' email is looked up in Prestashop, and all their orders are shown, including payment info, shipping info, tracking links (T&T) etc.
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Everything in one place
Right next to your customers questions is a list of all their orders, order statuses, payment details, shipping details and tracking codes.
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No module needed
You don't need to install any modules to get started. The Prestashop integration uses Prestashops's Webservices, so all you need to do is create a new token and give it the rigt permissions. This also means that the Prestashop widget works for v 1.6.x, 1.7.x, 8.x & Thirty Bees.
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Reply your customer faster
When you have your customers order-informations easily available inside Herodesk, the time it takes to solve a customer case drops. With faster replies comes happier customers.
Features
Faster replies = happier customers
Our Prestashop integration is designed to let you and your team work as efficiently as possible. With all the information you need right at hand, there's no more switching between screens or systems. This lets your team focus on giving your customers best-in-class service, faster than before.
Automatic order lookup
The customers' orders are automatically imported from your Prestashop webshop, based on the customers e-mail.
Works with Multi Store
The Prestashop widget works with Prestashop multi-store. If you have multiple installations, you can add a widget for each.
Shipping status
Easily see the shipping status and tracking codes for all the customers orders.
Payment status
The payment status and payment method of all Prestashop orders is available.
Move to Herodesk
If you have already pre-paid for another helpdesk solution to your Prestashop webshop, we will give you Herodesk Plus free of charge until the other subscription expires.
Create your account today and contact us afterwards to claim the your free Herodesk Plus subscription.
The Prestashop integration is freely availble for all Herodesk Free and Herodesk Plus customers.
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The Prestashop integration is freely availble for all Herodesk Free and Herodesk Plus customers.