Magento 2 Integration
Herodesk can connect with your Magento 2 webshop to have your order infomrations available inside Herodesk. Herodesk is a free helpdesk system for Magento 2.
Helpdesk System for Magento 2
Instead of having to switch between multiple windows and systems, the Magento 2 helpdesk widget for Herodesk, gives you all order data from your Magento 2 webshop inside Herodesk.
This makes it super easy to reply to customer questions.
When you open a conversation with the customer, the customers' email is looked up in your Magento webshop, and all their orders are shown, including payment info, shipping info, status history etc.
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Everything in one place
Right next to your customers questions is a list of all their orders, order statuses, payment details, shipping details and status history.
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No module needed
The Herodesk widget for Magento 2 uses the Magento API, so you don't need to install any modules to get started. All you need to do is create a Integration and give it the right permissions.
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Reply your customer faster
When you have your customers order-informations easily available inside Herodesk, the time it takes to solve a customer case drops. With faster replies comes happier customers.
Features
Built for Better Customer Service
Our Magento 2 integration is designed to let you and your team work as efficiently as possible. With all the information you need right at hand, there's no more switching between screens or systems. This lets your team focus on giving your customers best-in-class service, faster than before.
Automatic order lookup
The customers' orders are automatically imported from your Magento 2 webshop, based on the customers e-mail.
Works with Multi Store
The Magento 2 widget works with Magento 2 multi-store. If you have multiple installations, you can add a widget for each.
Shipping status
Easily see the shipping status and tracking codes for all the customers orders.
Payment status
The payment status and payment method of all Magento 2 orders is available.
Status History
Each orders status history is shown in Herodesk, so you can see exactly what has happened up until now.
Move to Herodesk
If you have already pre-paid for another helpdesk solution to your Magento 2 webshop, we will give you Herodesk Plus free of charge until the other subscription expires.
Create your account today and contact us afterwards to claim the your free Herodesk Plus subscription.
The Magento 2 integration is freely availble for all Herodesk Free and Herodesk Plus customers.
All your customer questions in one place.
Unify your support across channels in our helpdesk system.
Get a demo or free account today.
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The Magento 2 integration is freely availble for all Herodesk Free and Herodesk Plus customers.