Ideal.shop Integration
Herodesk offers the only plug-and-play integration with Ideal.shop, and offers Ideal.shop customers a free helpdesk system for Ideal.shop.
Helpdesk System for Ideal.shop
Herodesk is the only helpdesk systems with a plug-and-play integration to Ideal.shop. Our integration integrates with your webshop and shows all order- and customer data inside Herodesk.
Our widget automatically finds your customers orders when they write to you, ensuring that all relevant informations about your customers and their orders are easily available.
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All your customer service in one place
With all the informations you need about your customers easily available in Herodesk, you don't need to go back and forth between your webshop and customer support system. With the Ideal.shop integration, your customers data and orders are imported and shown inside Herodesk, right next to the conversation with your customer.
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Keep it simple
Many Ideal.shop customers have chosen their platform because of how easy it is to use. Herodesk is built on the same principles: Keep it simple and super user-friendly. Our integration lets you and your team reply faster to customer questions, significantly decreasing the time it takes to solve cases. Keeping things simple.
Features
Simplify your customer service
The Ideal.shop integration is designed to simplify how you and your colleagues help your customers. When customer and order data is easily available in Herodesk, there is no more shuffling between multiple screens or systems. Instead, focus on giving your customers best-in-class service, and work smarter than ever.
Automatic order lookup
The customers' orders are automatically imported from your Ideal.shop webshop, based on the customers e-mail.
Multiple webshops
If you have more than one Ideal.shop webshop, you can connect to all of them at no extra cost.
Shipping status
Easily see the shipping status and tracking codes for all the customers orders.
Payment status
The payment status and payment method of all your Ideal.shop orders is available.
Move to Herodesk
If you have already pre-paid for another helpdesk solution, we will give you Herodesk Plus free of charge until the other subscription expires.
Create your account today and contact us afterwards to claim the your free Herodesk Plus subscription.
The Ideal.shop integration is freely availble for all Herodesk Free and Herodesk Plus customers.
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The Ideal.shop integration is freely availble for all Herodesk Free and Herodesk Plus customers.