Herodesk

Your own data in Herodesk

There are many use cases for which Herodesk cannot build native integrations, such as custom backend/ERP systems etc. Therefore we've created the "Custom Widget" that lets you connect with your own systems and display data in Herodesk.

Custom widget

Show your own data in Herodesk

If you wish to show data from your own systems, that we do not integrate with out of the box, you can install a Custom Widget to get data from your system and present it as a widget inside Herodesk. The Custom Widget is for advanced users and requires you to do some programming on your side.

  • Easy to install and configure

    During installation you must enter the URL of your custom widget endpoint. This endpoint must return a JSON-feed preformatted as described in our documentation. The contents will then be displayed as a widget inside Herodesk.

  • Context aware integration

    Whenver you open a conversation, our system makes a GET-request to the custom widget URL you have defined, including the details of the converastion. This gives you the data you need (fx customer e-mail address) to process internally, find the data you wish to show in Herodesk and return it to us.

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  • Easy to configure
  • Only for Herodesk Plus
Show your own data in Herodesk using the Custom Widget>

How to use the Custom Widget

The Custom Widget is for advanced users only, as it requires you to do some programming in step 2 below, to fetch, format and return the right data to Herodesk. But once that's done, it's an easy way to show your own data in Herodesk, making it easyer for you and your customer service colleagues to handle customer enqueries.

1

Configure the custom widget

Define the endpoint that the widget should get data from.

2

Set up your custom endpoint

Your endpoint should get the relevant data from your systems and return it in a JSON-feed.

3

Data is shown in Herodesk

Your custom data will then be shown in Herodesk for each conversation.

The data your endpoint returns to Herodesk is not saved in Herodesk, but merely displayed the one time it is fetched.

The Custom Widget integration is availble for all Herodesk Plus customers.

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The Custom Widget integration is freely availble for all Herodesk Free and Herodesk Plus customers.

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