Herodesk

Quick replies

Anders Eiler
Anders Eiler
Founder

Sep 19, 2023

One of our promises is to make our helpdesk system as straightforward as possible while still focusing 100% on the job to be done. In order to help you do that, we’ve released a new feature called Quick Replies.

Quick replies One of our promises is to make our helpdesk system as straightforward as possible while still focusing 100% on the job to be done. In order to help you do that, we’ve released a new feature called Quick Replies.

From time to time, your customers will contact you with somewhat similar questions. To make it easy for you and your colleagues to handle them quickly, you can now record “Quick Replies” (also known as “Canned Responses”, “Macros”, etc.) to quickly reply using a template.

Quick replies in Herodesk

The main features of this new release are:

  • Create Quick replies that are available to either everyone on your team or just yourself
  • Replace variables such as {{contact_firstname}}
  • Use built-in keyboard shortcuts to work at light speed (CMD + E for Mac, Ctrl + E for Windows).

All Herodesk Free and Herodesk Plus customers can create unlimited amounts of quick replies for free.

It’s a great way for you and your team to supercharge your productivity while still giving your customers great service.

Go to Settings -> Quick Replies to create your first quick reply now.

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