New Dinero Widget

Our Rules engine is built to help you automate as many workflows and manual processes as possible. Its flexible configuration lets you set it up and customise it to fit your organisation's needs. With this update, we’re making the Rules engine even more powerful by adding AI-powered conditions to it. One of the things that artificial intelligence is really good at is reading and understanding texts. By utilizing this, we’re now able to understand the intent of a customer's message instead of just guessing what it means by looking for specific keywords. Is the customer's message urgent and needs to be handled immediately? Is it written in a specific language? Or do they wish to cancel an order? These are just three examples of how you can use AI as part of our Rules engine to automate your customer service with Herodesk. Check out how it works in this video: The new AI-powered features in our Rules engine and all other AI-powered features in Herodesk are available now in our new Herodesk Plus package, starting at €31.95 per user per month. You can get started by upgrading your Herodesk account in your control panel.

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Anders Eiler

Dec 4, 2024

When we launched the first AI-powered features in Herodesk about a month ago, it included the first features to help translate in- and outgoing messages to and from any language. Since then, we’ve listened to your feedback and improved and simplified the translation features to make it even easier for you to support your customers in any language. Introducing: AI-powered Live Translation. With the click of a single button, Herodesk now automatically translates all messages from your customers to your language. When you reply to them, your message is automatically translated into their language. Check out the video below to see it in action. The video is translated to English using AI The new AI-powered live translate and all other AI-powered features in Herodesk are available now in our new Herodesk Plus package, starting at €31.95 per user per month. You can get started by upgrading your Herodesk account in your control panel.

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Anders Eiler

Nov 28, 2024

Goldenplanet integration With this new widget, e-commercers using the GoldenPlanet can connect their webshop with Herodesk and have all your customers' orders, order details, payment details, shipping details, track ‘n trace codes, etc., easily available inside Herodesk when handling your customers' questions. Our goal is still to make customer support easy. For webshops using the GoldenPlanet.dk webshop platform, customer support is significantly easier when you can gather support requests from e-mail, Facebook messenger, Instagram DMs, and Live Chat on your website in one central location that integrates directly with your webshop. That’s now possible with Herodesk, and with our new GoldenPlanet.dk integration, you’ll get all your customers' orders-details directly available inside our customer support platform. Use AI to translate messages If you help customers in different languages, Herodesks’ new AI-powered features can assist you with automatically translating inbound and outbound messages to and from any language of your choice. It helps break down language barriers and makes it easier to help your customers in any language and expand your business abroad. Get started for free You can try it out and get started for free with our Herodesk Free package. It lets you set connect up to two channels (fx e-mail and a live-chat) and connect your Goldenplanet.dk webshop to Herodesk. For free. Sign up for free and get started here.

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Anders Eiler

Nov 14, 2024