When you’re in the middle of a conversation with a customer, you sometimes need to ask someone a question to answer the customer. 
to stay in touch.
New Flexfone integration
That’s why we’re excited to release the newest product update that integrates Flexfone’s B2B call solution with Herodesk. You can read more about Flexfone, how it works and how to get started here: https://www.flexfone.dk/ Flexfone is implemented as a channel, and like our other channels, it’s a way that messages go in and out of Herodesk. But because Flexfone is call-based, it works a bit differently: When you receive a call on either of your phones (softphone, smartphone, physical phone), a new pop-up appears in Herodesk.We’ve mapped the incoming call number to a contact in Herodesk, so you can choose to open contact details or start a new conversation.When starting a new conversation, you can instantly see the customers' orders in your webshop and choose between sending them an e-mail response (maybe a follow-up?) or just leaving an internal note for later. When using Flexfone, clicking any phone number in Herodesk will initiate a call. We’ve made a short video to show you how it works: The new Flexfone integration is available for all Herodesk Plus customers. If you have any questions or need help getting started, please contact support on support@herodesk.io.
