Herodesk

New feature: Side conversations

Anders Eiler
Anders Eiler
Founder

Dec 7, 2023

Introducing Side conversations: For when you need to ask someone outside of your Herodesk-team

New feature: Side conversations When you’re in the middle of a conversation with a customer, you sometimes need to ask someone a question to answer the customer.

Usually, you’d just add an internal note with the question and assign the conversation to that person. However, sometimes you need to ask someone who’s not part of your Herodesk team. We now have a solution for that: Side conversations.

Side conversations are for when you need to ask someone outside of your Herodesk-team – a colleague not working with customers on a daily basis, a supplier or another external party.

Side conversations are always sent via e-mail to the recipient, regardless of which channel the parent conversation is using.
When you create a new side conversation, you can choose to include the full conversation history of the parent conversation in the message to the recipient. This is useful if they need it for context.

Whenever there’s an update in a side conversation, it is reflected in the parent conversation, making it easy to stay up to date.

You can see a full video walkthrough of the new feature below.



The new “Side conversations” feature is a Herodesk Plus feature.
If you have any questions, feel free to contact us.

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