What does your company do?

The company is a store and webshop that sells airsoft, air rifles, and outdoor gear with multiple webshops in several countries.

What is the goal of your company?

The goal is to sell high-quality gear at competitive prices, while providing excellent service to customers.

Why did you choose Herodesk?

I chose Herodesk as a customer service software primarily because it is a Danish startup that truly puts the customer at the center! The system is easy to use and can handle basic customer service issues that are needed! And the price is very competitive compared to competitors.

What is your favorite feature in Herodesk?

My favorite feature is the ease of use of the system in general, everything is easy to figure out.

How does Herodesk make your day easier?

Herodesk makes it easy to consolidate Facebook, Emails, etc. into one unified platform to work from – Along with integration into webshop systems, it ensures that all data is in one place. We have 7 different webshops/brands, and with Herodesk, we can integrate them all into one system and consolidate all communication with customers across Email and FB/IG for each brand into one system.

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