E-commerce manager at Cykelshoppen.dk
We run several webshops, including cykelshoppen.dk, which sells bicycles and accessories, and Speedline.dk, where we offer spare parts and accessories for scooters and mopeds. Our activities span several countries, and we recently launched Cyclstore, with the site cyclstore.se. At the same time, we run our own warehouse, a physical store, and a scooter/moped and bicycle workshop in Skanderborg.
Our vision is always to have a wide selection of bicycles, accessories, and spare parts while providing high-class customer service.
Previously, we used a larger well-known ticket system provider, but we only utilized a tenth of its features. We needed a simpler solution, and Herodesk could easily gather our many channels in a manageable way. Herodesk centralizes our customer support, enabling us to handle customer inquiries efficiently and quickly, whether they come from email, social media, or our webshops.
We are big fans of the keyboard shortcuts. It is incredibly practical to be able to close a ticket and with a single keystroke move on to the next one in line. This functionality significantly improves our efficiency.
Herodesk has simplified our support processes by gathering all tickets across channels into one inbox (Smart Folder). We can easily see how tickets are distributed from channel to channel, which is crucial for our overall customer service team. This overview allows us to handle all tickets efficiently and significantly improve our customer service.
Unify your support across channels in our helpdesk system.
Get a demo or 14-day free trial today.
We’re here to give you the same good service as we want to enable you to give your customers. So if you have any questions at all, please contact us sooner rather than later. We’re here to help.
© 2025 Herodesk Rights Reserved.
