Smart AI helps your customers
Herodesk AI Agents can write suggested replies to e-mails and automatically reply to customers as a chat bot on your website.
AI Chat bot
Help your customers with high quality answers in all languages and at all times with our AI Chat Bots.
AI suggested replies
One of our AI Agent’s functions is its ability to draft suggested replies to pending conversations in Herodesk.
Virtual AI Assistant
Use the power of our AI agents when working inside Herodesk as a virtual assistant that can help you answering customers.
All our AI features
Better and faster support with AI
We’ve integrated AI into Herodesk, to help you automate tedious work and complete complex tasks, so you can focus on what’s important: Great customer service.
AI Tagging
Conversations can be tagged and categorised automatically using AI.
2-way translation
Use AI to translate incoming and outgoing messages to and from any language.
Sentiment analysis
Create automations based on an AI evaluation of the meaning of a message
Message improvements
Improve the grammar, tone, language and length of your message drafts.
Advanced Anti SPAM
Use our AI for an in-dept analysis of incoming messages, to determine whether it's spam.
Suggested replies
AI Agents can write suggested replies to customers, ready to be sent.
AI Chat bot
Deploy an AI Agent in your live chat to get an autonomous AI chat bot on your website to help your customers 24/7.
Virtual Assistant
Ask your AI agent questions in Herodesk to help find the info you need about your customers and conversations.
Self-learning AI agents
AI agents can learn from multiple data sources and automatically update their knowledge to continuously get smarter.
Order lookup
AI Agents can look up customer orders in your webshop(s) to help you or give details directly to the customers in the live chat.
Personalised AI agents
Adjust the AI agents personality, tone-of-voice and brand behaviour to match the communication style of your business.