“Last updated”-time in conversation list now shows the time since last sent or received reply, or last received reply in a related side-conversation.
Added feature to let you decide which e-mail address to send a message from, if multiple are associated with the conversations’ inbox.
Added {{conversation.id}} as new merge field in messages.
Live chat update: Make it possible to require contacts to enter their email before starting a new chat.
Live chat update: Automatically send a copy of your reply to the contacts email if known, and if they have left the chat or waited more than 15 minutes for your reply.
Live chat updates: Choose icon, icon message, position and whether to hide outside opening hours.
Added default inbox to user profiles to be set as default when starting a new conversation.
New widget: Pipedrive integration.
New feature: Send e-mails from your own domain name from Herodesk.
New feature: Forward a conversation to an external recipient via e-mail.
Live chat now remembers its last state (open, closed, viewing conversation) and will open in the same state when you refresh the page / navigate.
