Product updates

Here’s the full list of everything we implemented in May, 2025:   Major product updates 📂 Drag and drop attachments We’ve redesigned the whole experience around attaching files to conversations. Now you can drag and drop them directly onto the

Before April, we asked all our customers: What is one single thing, that would make Herodesk better for you? We dedicated the month to improving our “core product” and updating as many things as possible. And we did! Here we

Major Product Updates 📝 Launched the new Help Center This is a major product update. After months of work, we’ve released our new Help center feature. You can read more about it here: https://herodesk.io/en/blog/introducing-help-centers/   Other Product Updates Improved the

Major Product Updates 🗑️ SPAM messages are automatically deleted after 30 days 🛍️ Updated DanDomain webshop widget to the new GraphQL API   Other Product Updates Added Polish language support in live chat (#86b3t2wtn) Enabled deletion of Shopify widgets that

Major Product Updates 🛍️ New Widget: Shopware (Read more here) 🤖 Write your own AI prompts/questions in rules (Read more here)   Other Product Updates Spam conversations are now automatically deleted after 30 days Ability to change the subject of

• Ny telefonintegration: Flexfone.
• Gør telefonnumre klikbare for at starte et opkald.
• Gør emnet for samtaler redigerbart.
• Opdateret og forenklet processen for at starte nye samtaler + gjort det muligt at starte med en intern note.

One click Live translation feature in conversations. Released new GoldenPlanet e-commerce widget. Released new PeakWMS widget. Added Customer Company information to the Shopify widget. Added a conversations inbox filter as condition in rules. Choose sender address when starting a new

New AI feature: Translations. Herodesk can now automatically translate in- and outgoing messages in conversations to the language of your choice. New AI feature: Assistant. Every conversation now has an AI assistant that can help you with common tasks, like

Created “widget action” for Rules to allow you to add events from widgets + implemented the first widget action: Pause orders in Smartpack WMS, to allow you to automatically pause orders in Smartpack WMS based on a rule. Added German

“Last updated”-time in conversation list now shows the time since last sent or received reply, or last received reply in a related side-conversation. Added feature to let you decide which e-mail address to send a message from, if multiple are

New design of Herodesk. New e-mail channel structure. support@yourdomain.com now gets a support@yourdomain.herodesk-mails.io inbox address. On mobile: Press and hold “send”-button to open send-options menu. Added a new Dinero widget. Added shipping location to Shopify order details Added a new

The “Send reply and go-to-next” has been updated to skip conversations that are assigned to another user or that another user currently has open Added feature to allow users to change their profile picture (this will be shown in the

Introducing Live Chat Show full conversation title on mobile devices by clicking on it Added new “quick actions” to the conversation list and allowed to start new conversations without having to create a contact first Added feature to delete a

Released Rules for Herodesk Released Herodesk App for iOS and Android Ensure links in conversations are always opened in a new window Added order deeplink for Shopify order lists Fixed message field to the bottom of the screen Added “forgot

Give a warning if another agent is replying to the same conversation Show real time if multiple agents are viewing the same conversation If an imported e-mail is a new conversation, import the whole e-mail and don’t “cut off” the

Quick search updated to look in all conversations and attachments Feature to merge conversations Use contact profile pictures from SoMe when available Select all conversations in the conversation list Add new contact during conversation contact change Update that allows attaching

Launched Reports module Added auto-saving of draft messages Added a new default smart folder for “My Drafts” Added notification when new messages arrive (pling!) Improved usability across all settings Added conversation actions to the conversation list

New “Getting Started” guides Added a new feature for Auto Responders for all channels Added Side conversations Improved conversation-list usability and load speed with “infinity load”

Facebook Messenger integration Instagram Messenger integration Introducing channels for multi-channel communication with customers New widget for Ideal.shop Added Smart Folders Added feature to merge contacts Added Tags for Contacts and Conversations Added support for sending a copy of an invoice

New widget for Shopify webshops New widget for WooCommerce webshops Group updates of conversations (e.g. “Mark as closed”) Improvement to support e-mails from various contact forms with correct sender/reply-to address Support for signatures for each user CC and BCC now