Helpdesk Software at the
Reasonable Price it should be.
There are no complex calculations that determines what you pay. We believe in a simple and reasonable pricing model. You pay per user (if you pay at all) and that’s it.
Herodesk Free
Herodesk Free is for entrepreneurs and small businesses
€0/month
… forever! No credit card required. Upgrade to Plus anytime. All conversations, etc. remains.
No credit card required.
You must create one user per person who is replying to your customers. Herodesk Free is limited to one user.
Connect your webshop to Herodesk for automatic order lookup when a customer writes to you. No more shuffling back and forth between multiple systems. Have everything in one window.
A Channel is a way for your customers to contact you. Every inbox has an e-mail channel associated with it. You can connect up to two additional channels (either a Facebook page, an Instagram page or a Live chat) to your Herodesk.
Perfect for solo-entrepreneurs or small start-ups. Almost all features are included and some are limited. You get everything you need to get started.
Herodesk Basic
Herodsk Basic is for smaller teams that need a super simple help desk.
€19.95/month
per user, paid each month.
No long-term lock-in – cancel before next invoice to end subscription.
Create folders that contains messages that meets the rules you define. Fx if a conversation is tagged with
Automatically send a message to your customers when a conversation is opened or closed. This can be customized for each inbox and channel.
Install our Smartphone App and receive a push notification when you receive a new message in the inboxes and smart folders you choose. This can be configured per device.
Create your own rules to automate your workflow in Herodesk, fx by auto-assigning conversations or tagging them based on their contents.
Herodesk Plus
Get access to AI and unlimited use of all features for teams of all sizes
€39.95/month
per user, paid each month.
No long-term lock-in – cancel before next invoice to end subscription.
Herodesk Plus includes all features with no limitations for their usage. It is perfect for businesses who has multiple people replying customers across multiple channels.
Herodesk Free
Herodesk Free is for entrepreneurs and small businesses
€0/month
… forever! No credit card required. Upgrade to Plus anytime. All conversations, etc. remains.
No credit card required.
You must create one user per person who is replying to your customers. Herodesk Free is limited to one user.
Connect your webshop to Herodesk for automatic order lookup when a customer writes to you. No more shuffling back and forth between multiple systems. Have everything in one window.
A Channel is a way for your customers to contact you. Every inbox has an e-mail channel associated with it. You can connect up to two additional channels (either a Facebook page, an Instagram page or a Live chat) to your Herodesk.
Perfect for solo-entrepreneurs or small start-ups. Almost all features are included and some are limited. You get everything you need to get started.
Herodesk Basic
Herodsk Basic is for smaller teams that need a super simple help desk.
€15.95/”month”
You actually pay €191.4 once per year for each user.
No long-term lock-in – cancel before next invoice to end subscription.
Create folders that contains messages that meets the rules you define. Fx if a conversation is tagged with
Automatically send a message to your customers when a conversation is opened or closed. This can be customized for each inbox and channel.
Install our Smartphone App and receive a push notification when you receive a new message in the inboxes and smart folders you choose. This can be configured per device.
Create your own rules to automate your workflow in Herodesk, fx by auto-assigning conversations or tagging them based on their contents.
Herodesk Plus
Get access to AI and unlimited use of all features for teams of all sizes
€31.95/”month”
You actually pay €383.4 once per year for each user.
No long-term lock-in – cancel before next invoice to end subscription.
Herodesk Plus includes all features with no limitations for their usage. It is perfect for businesses who has multiple people replying customers across multiple channels.
What's included? Everything!
Herodesk Free is sets you up with everything you need to start organizing your customer service. With Herodesk Plus, you get it all. You only pay per user, and everything is included as soon as you do.
You get unlimited...
Users
Add as many users as you need. You only pay for the ones that are active (not pending activation).
This is a Herodesk Plus feature. Herodesk Free is limited to having 1 user.
All our features
All our features are included. You can see the full list and how they work in our features section.
Conversations
The price stays the same no matter how many conversations you have with your customers.
Technical support
If you have any questions, feel free to contact us any time. We’re ready to help with any questions you might have.
Inboxes
If you have multiple teams or departments, it makes sense to create an individual inbox for each.
This is a Herodesk Plus feature. Herodesk Free is limited to having 1 inbox.
File storage
We won’t charge you for the storage used for attached files sent to and from your customers.
E-commerce widgets
When a customer writes to you, the integration will get their most recent orders + relevant info from your webshop.
Herodesk Free is limited to installing 1 E-commerce widget.
Custom widgets
Create your own widgets and load your own data directly into Herodesk, always customer and/or conversation specific.
Custom widgets are only available to Herodesk Plus subscriptions.
Frequently Asked Questions
We’ve tried to answer some of the most frequent questions below. If you have any other questions, feel free to contact us
Is Herodesk Free really free?
Yes.
There are some limitations to our Herodesk Free plan (see above), but as long as you can work within those, it is indeed free of charge. If or when you need to upgrade to Herodesk Plus, your existing account will be upgraded, and all conversations, contacts, settings etc., will stay the same.
How do I upgrade or downgrade my account
You can always upgrade from Herodesk Free to Herodesk Plus from your control panel. If you wish to downgrade from Plus to Free, you need to make sure that your account usage is at most what is included in the Free-plan.
Can I cancel my subscription at any time? Are there cancellation fees?
You can cancel your account at any time via the control panel. There are no cancellation fees. Suppose you cancel your account in the middle of a billing cycle. In that case, it will continue to function until the end of the billing cycle. At that time, we will have disabled the automatic renewal. The account will be disabled and later deleted if you do nothing more.
What forms of payment do you accept?
We only accept online payments with credit cards. We accept all VISA and Master Card credit cards.
Do you offer discounts for annual commitments or non-profit organizations, educators or students?
Everybody automatically gets a 20% discount when committing on an annual payment plan instead of month-over-month payments. As for non-profits, educators or students, go ahead and create your account and contact us, then we will give you an additional 25% discount.
What kind of support is included?
All our customers have free and unlimited access to our support team. Write an e-mail to support@herodesk.io and our team will get back to you in a jiffy.
Do you offer any enterprise solutions or customized plans for lage organizations?
No, we do not. Herodesk is designed for small and medium-sized businesses, and our product and billing model is designed thereafter.
That being said, everyone is more than welcome to use Herodesk. We do not, however, offer enterprise solutions, customized plans or service level agreements. Our general Terms of Service, which applies to all our customers, can be found here: Terms
What's your refund policy?
Can I change the billing frequency from monthly to annually?
Yes, you can change your billing frequency in your control panel. Any changes will be applied from the next renewal of your subscription.
I want to move to Herodesk, but I already paid for another solution. Can you help me?
Yes! Send us your latest invoice from the other provider. We will give you Herodesk Plus free of charge for the period you’ve already pre-paid with the other provider. Afterwards, you will pay for Herodesk as per our regular pricing and terms.
Don't just take our word for it...
We help our customers in different ways. Not two are the same. Here are the testimonials from some of the companies that are using Herodesk.
Mark Sølvgren
The best value for money!
Mikkel Dam Jespersen
An easy and manageable overview
Mathias Haaning
We chose Herodesk over Zendesk
Kevin Mikkelsen
Customer service just got easier
Malene Bandholm
I choose Herodesk because of how easy it is to use.
Christian Lützhøf
Herodesk helps to improve our customer service
Per Grønning
All Customer Converations in one place
Gitte Jørgensen
All conversations in one place.
Jens Friis Felber
Herodesk is easy to work with
Alexander Ripley
Herodesk has saved us a lot of time.
Ole Dalgas
Stor værdi, lave pris.
Mikkel Wølke
Incredibly easy and efficient
John Boye Rasmussen
Herodesk is a game changer!
Mikkel Foldager
Super easy to use.
Freja Nielsen
The Shopify integration saves us lots of time
Iben Birkebæk
Herodesk gathers all mails
Frederik Østergaard
Herodesk is super fast and easy to use
Anders Nielsen
Herodesk brings everything together in one place.
Patrick T. Rasmussen
Easy, simple and just great.
Morten Sakariassen
Superior quality and functionality!
Morten Vadskær
It's just really easy.
Kristian M.
Great webshop integration.
Kenneth Storm
Best function is the systems ease-of-use
