Helpdesk System for SmartPack WMS
This integration is built for all the e-commercers that use the Smartpack warehouse management system.
A warehouse management system has many details about an order that’s not available in your e-commerce platform.
Our SmartPack widget automatically finds your customers orders and displays them in Herodesk, including all details about each ordered item, it’s availability, stock count, order tracking codes etc.
All order details available
The SmartPack WMS widget gives you full insight into all your customers orders directly from Herodesk. This includes details such as:
- Order Status
- Tracking codes & links
- Availability of each item on the order
Prioritize orders with AI
Using artificial intelligence (AI), we can identify inquiries where the customer wants to change, cancel, or prioritize an order.
With the integration to SmartPack, Herodesk can, both automatically or manually:
- Pause order
- Resume order
- Prioritize order
This ensures that the most important packages are sent first, while those that need to be changed or canceled are held back.
Free for all users
Order data inside Herodesk
Prioritize orders using AI
Features
Simplify your customer service
The SmartPack WMS integration is designed to give you and your customer service team full insight into every customer order. When customer and order data is easily available in Herodesk, there is no more shuffling between multiple screens or systems. Focus on what’s important: Giving your customers best-in-class service.
Automatic order lookup
The customers' orders are automatically imported from your SmartPack WMS, based on the customers e-mail.
Multiple locations
Each SmartPack WMS widget in Herodesk is bound to one SmartPack Customer Account. If you have multiple, you can install them for free.
Tracking codes
All tracking codes for each order is easily available, regardless of how many parcels has been shipped.
Stock Status
See the current stock status for each item on each order.
Native integration
The SmartPack WMS widget has direct links to each order in SmartPack.
Move to Herodesk
If you have already pre-paid for another helpdesk solution, we will give you Herodesk Plus free of charge until the other subscription expires.
Create your account today and contact us afterwards to claim the your free Herodesk Plus subscription.
The Smartpack integration is freely available for all Herodesk Free, Basic and Herodesk Plus customers.
