Helpdesk System for Shopware
Our Shopware helpdesk widget gives you all customer, order and tracking data from your Shopware webshop inside Herodesk.
When you open a conversation with the customer, the customers’ email is looked up in Shopware, so you have all their orders shown, including payment info, shipping info, tracking links etc.
Everything in one place
Right next to your customers questions is a list of all their orders, order statuses, payment details, shipping details and tracking codes.
Reply your customer faster
When you have your customers order-informations easily available inside Herodesk, the time it takes to solve a customer case drops. With faster replies comes happier customers.
Features
Boost Support Productivity
Our native Shopware webshop integration is designed to let your support team work as efficiently as possible. With all the customer and order details right at hand, there’s no more shuffling between multiple screens or systems. This lets your agents focus on giving your customers best-in-class service, faster than before.
Automatic order lookup
The customers' orders are automatically fetch from your Shopware webshop, using the customers e-mail.
Shipping status
Easily see the shipping status and tracking codes for all the customers orders.
Payment status
The payment status and payment method of all Shopware orders is available.
Move to Herodesk
If you have already pre-paid for another helpdesk solution to your Shopware webshop, we will give you Herodesk Plus free of charge until the other subscription expires.
Create your account today and contact us afterwards to claim the your free Herodesk Plus subscription.
The Shopware integration is freely available for all Herodesk Free, Basic and Plus customers.
