Helpdesk, returns, and claims all in one system.
When you use Reversio.io to manage returns and claims in your webshop, our integration lets you handle it directly in Herodesk.
Our integration streamlines your workflows by automatically looking up your customers’ returns and claims in Reversio and displaying them directly in Herodesk.
In addition, you can accept or reject a claim directly from Herodesk, as well as send new return labels directly to the customer.
All return information available
Our Reversio widget gives you full insight into all your customers’ return orders and claims directly in Herodesk. This includes details such as:
- Order Status
- Products to be returned
- Return reason
- Resolution (return, refund, etc.)
Direct handling from Herodesk
The Reversio integration includes a range of built-in features that allow you to manage your customers’ return cases directly from Herodesk.
With the integration to Reversio, you can do the following directly from Herodesk:
- Complete order
- Reject order
- Mark order as resolved
- Send a new return label to the customer
Free for all users
All returns inside Herodesk
Handling inside Herodesk
Features
Make it easy for you and your customers
The Reversio integration is designed to give you and your customer service team full insight into all return orders. When customer and order data are easily accessible together in Herodesk, you no longer need to switch between multiple screens or systems. Focus on what matters: providing your customers with top-notch service.
Automatic lookup
Customer return orders are automatically imported from Reversio, based on the customer's email.
Handle directly in Herodesk
You can manage your customers' return cases directly in Herodesk, without having to switch systems.
Send new label to the customer
With just one click, you can generate and send a new shipping label to the customer, directly from Herodesk.
Move to Herodesk
If you have already pre-paid for another helpdesk solution, we will give you Herodesk Plus free of charge until the other subscription expires.
Create your account today and contact us afterwards to claim the your free Herodesk Plus subscription.
The Reversio integration is freely available for all Herodesk Free, Basic and Herodesk Plus customers.
