Show your own data in Herodesk
If you wish to show data from your own systems, that we do not integrate with out of the box, you can install a Custom Widget to get data from your system and present it as a widget inside Herodesk. The Custom Widget is for advanced users and requires you to do some programming on your side.
Easy to install and configure
During installation you must enter the URL of your custom widget endpoint. This endpoint must return a JSON-feed preformatted as described in our documentation. The contents will then be displayed as a widget inside Herodesk.
Context aware integration
Whenver you open a conversation, our system makes a GET-request to the custom widget URL you have defined, including the details of the converastion. This gives you the data you need (fx customer e-mail address) to process internally, find the data you wish to show in Herodesk and return it to us.
Easy to configure
Only for Herodesk Plus
How to use the Custom Widget
Configure the custom widget
Define the endpoint that the widget should get data from.
Set up your custom endpoint
Your endpoint should get the relevant data from your systems and return it in a JSON-feed.
Data is shown in Herodesk
Your custom data will then be shown in Herodesk for each conversation.
The data your endpoint returns to Herodesk is not saved in Herodesk, but merely displayed the one time it is fetched.
The Custom Widget integration is availble for all Herodesk Plus customers.
