Today, we’ve launched a new integration with SmartPack WMS.
SmartPack WMS is a warehouse management system built to help e-commerce businesses keep track of all their orders, products, warehouses, what’s in stock, what needs to be shipped, and if any items are missing.
The new integration is implemented as a widget that works similarly to our existing e-commerce platform widgets (like those for Shopify, DanDomain webshop, WooCommerce, etc..)
When you open a conversation with a customer, the widget automatically gets all their orders and displays them and their status. This makes information such as tracking codes and if any items are out of stock, etc., easily available. And, of course, it has a button that leads you straight into the Smartpack WMS system if you need to change or update anything.
The new SmartPack WMS widget is available for all Herodesk users. Existing SmartPack WMS customers can install the widget directly from the SmartPack App Library, and the integration will automatically be configured and ready to use in Herodesk.
