We’ve gotten a lot of feedback recently from Prestashop webshop owners who like Herodesk but lack the integration between our helpdesk tool and their webshop platform.
We are trying to accommodate as many small and mid-sized webshop owners as possible, and the priorities are, to some extent, decided by what our customers are asking for.
So, because several have asked for a Prestashop integration, we’re happy to announce that it’s now ready and available for all Heordesk users!
When you open a conversation with a customer, our new Prestashop widget will automatically fetch all his/her orders from your webshop and display them inside Herodesk in the right-hand side widget pane.
This makes it incredibly easy to get an overview of what has been ordered and the status of each order. You no longer have to switch between your helpdesk and Prestashop admin and waste time manually looking up a customer’s orders. It’s all easily available inside Herodesk.
All details, such as order status, payment status, delivery information, track and trace shipping codes, and what has been ordered, paid, given as discounts and customer notes, are there. If you need to make changes to the order, there’s a direct link to your Prestashop admin that opens the order, ready for you to do whatever is needed quickly.
Instead of another module that you would have to install in your Prestashop, the new integration uses Prestashops Webservice interface. This means that you simply have to create an authentication_key in your Prestashop Admin, insert it into Herodesk, and you’re up and running!
And don’t worry if all this “webservice” and “authentication_token” stuff sounds a bit technical. We have a guide to help you and can also assist you directly to get you up and running!
The new Prestashop widget works for:
- Prestashop 1.6.x
- Thirty Bees
- Prestashop 1.7.x
- Prestashop 8.x
It supports multi-store. If you have multiple separate installations, you can connect to all of them. And finally, it is free to use and install for all Herodesk users!
