Thursday, October 1st, 2025 — today marks a moment we’ve been building toward for months. Our AI Agents have officially launched, and they’re the biggest product update Herodesk has ever shipped.
We’re beyond excited. This release isn’t just another feature – it’s the next leap in who we are, how we help our customers, and where Herodesk is heading.
What Are Herodesk AI Agents?
In short: they’re your new AI-powered teammates inside your helpdesk. They can:
- Draft suggested replies to customer messages
- Serve as autonomous AI chatbots on your website, answering inquiries 24/7
- Operate as a virtual assistant within Herodesk (inside your dashboard) to help you find context, past tickets, answers, or improve drafts ✍️
What sets ours apart:
- Brand- & tone-aware. Each Agent is trained on your data: Your FAQ, past tickets, product info, website content, uploaded files, and more.
- Self-learning over time. Because they live inside Herodesk, the Agents continuously learn from real conversations and feedback loops.
- All languages, all hours. They support the same multilingual capability as Herodesk.
In short: we didn’t just bolt on AI. We forged a deeply integrated and evolving AI layer that lives with your support data.
Billing & Pricing: Per Resolution, Not Per Conversation
One of the things I’m proudest of is how we approached billing for AI. Instead of charging per conversation (which punishes longer threads) or per message (token model nightmare), we went with per-resolution billing.
Here’s how it works:
- A resolution is either an applied suggested reply or a chatbot conversation that successfully resolves the customer’s issue.
- If a human steps in mid‑chat (because the AI couldn’t resolve or the customer asks for a transfer), that isn’t billed as a resolution.
- In other words, you only pay when the AI actually solves something.
We believe that’s fair. You don’t pay for the attempts or partial work. You pay for outcomes.
Pricing tiers (as of launch):
- 25 resolutions/month — Free
- 100 resolutions — €69 / mo
- 250 resolutions — €119 / mo
- 500 resolutions — €169 / mo
- 1000 resolutions — €299 / mo
- 2500 resolutions — €649 / mo
(Overage costs apply per extra resolution)
To our knowledge, that is the most affordable per-resolution pricing on the market, especially at our quality and integration level.
Why We Believe This Is Among the Best Out There (And Still Just the Start)
Because we built AI Agents from within Herodesk, they get benefits others don’t:
- Contextual understanding. The AI isn’t just reading your FAQ; it has full access to your support history.
- Feedback loops. Every time the AI is accepted, edited, or rejected, it learns.
- Holistic integration. It lives in your support tool, not a siloed add-on you have to manage separately.
We’ve spent months iterating, tuning, and stress‑testing across real support data. This is not experimental work… It’s ready!
But to be clear: this is version 1. We have many layers to add: reasoning, multistep actions, deeper channel integration, better fallback logic, etc. But today’s launch is huge.
What’s Next & How to Get Started
- Deployment is seamless. If you have a Herodesk account, AI Agents become available as an add-on in your control panel.
- Experiment. Start with low volume and let it learn.
- Monitor & adjust. We provide dashboards to see acceptance rates, failure triggers, and where your AI needs support.
- Beta to advanced. Over time, you’ll guide the AI with feedback to increase its autonomy and reliability.
I’ll be writing more in the coming weeks to pull back the curtain on how we architected this, how we train agents, edge cases we fought, and lessons learned. Stay tuned.