Welcome to Herodesk. This is the new, simple helpdesk tool for your everyday customer success heroes.
My name is Anders. I am the founder of Herodesk. Thank you for reading this blog and hopefully considering giving Herodesk a try. After more than 15 years as an entrepreneur and intrapreneur at one of Europe’s largest hosting and SaaS companies, I have decided to start over and start my own business. Again. And here it is!
The goal of Herodesk is to be a champion for small and medium-sized businesses, to help make it easier for you and your colleagues to give your customers the best possible service.
Glade kunder er en helt essentielle for en succesfuld virksomhed. Throughout my career and the companies I’ve worked in, advised and invested in, I’ve always believed that the customer was central. The customer needs to be cared for and taken care of very well.
Now I want to give other small and medium-sized businesses the best starting point to deliver great service to their customers – and at a reasonable price! Because let’s be honest, there are other solutions already trying to solve this. However, you will quickly discover that Herodesk stands out on two parameters:
1) Full focus on the task
Herodesk will focus solely on enabling you and your team to give your customers great service by being really, really easy and fast to work with and always having the relevant information at hand. An example of this is widgets that connect to your webshop, CRM or internal backend system to display order or customer information inside Herodesk.
2) Reasonably priced
There will be two packages. Herodesk Free, which lets you have a user and an inbox – but it’s free. As in, completely free! And Herodesk Plus, which will cost $11.95 per user per month and give you full and unlimited access to all features in Herodesk.
In addition, we promise a continuously evolving product that involves you and all our other customers in its development to ensure that what we deliver is exactly what you and your team of customer success heroes (and yes, I mean heroes!) need to provide excellent service to your customers. There are already many features and concepts on the drawing board that we can’t wait to implement, and I look forward to hearing your thoughts and ideas on how Herodesk can make your life easier.
On this blog we will post regular updates about our product, our company and anything else we find valuable in the field of customer service. I hope you’ll read it and share your thoughts.
If you want to try Herodesk, you can sign up now (big button top right – impossible to miss) and be up and running in about 2 minutes. Please share your feedback, it will be much appreciated.
Hello, World!
Welcome to Herodesk.
Stay tuned!
