We’ve fallen into this trap one too many times ourselves. We’re in the middle of writing a message, and for whatever reason, intended or not, we navigate away from the page. The message is gone. Sh*t.
With this update, Herodesk will automatically save your messages to customers as drafts as you’re writing them. No more accidentally losing a long message. If you navigate away from a conversation, your draft will be right where you left it when you return.
You may have noticed the new Smart Folder that we’ve added to your left-hand pane: “My Drafts”. It contains exactly what you would expect: All the conversations where you have a saved draft waiting to be sent.
Do you like it? Let us know what you think. Send your feedback to support@herodesk.io