Latest from Herodesk

Running an efficient warehouse is essential to succeed as an e-commercer. Having a modern warehouse management system like PeakWMS is

When we introduced the Herodesk Helpcenter a few weeks ago, we added the possibility for you to create a central

One of the features that most of our customers use multiple times daily is the ability to attach one or

Many of our customers have long requested the ability to search the content of the messages sent and received in

One of the features our customers appreciate the most is the ability to automatically translate both incoming and outgoing customer

Having a help center that gathers all support articles about your business can be very helpful to your customers. It

We have just released an update that enables AI analysis of a customer’s message based on your own prompts (questions).

With close to 90.000 webshops worldwide using Shopware.com, its increasing popularity among professional e-commerce makes it an obvious decision for

That’s why we’re excited to release the newest product update that integrates Flexfone’s B2B call solution with Herodesk. You can

Our Rules engine is built to help you automate as many workflows and manual processes as possible. Its flexible configuration

When we launched the first AI-powered features in Herodesk about a month ago, it included the first features to help

Goldenplanet integration With this new widget, e-commercers using the GoldenPlanet can connect their webshop with Herodesk and have all your

This week, we have launched two super exciting updates to our Smartpack WMS widget. With these updates, you can set

The purpose of our widgets is to connect the tools you’re using daily with Herodesk: Your customer service center. Our

When we launched Herodesk almost a year ago, we thought it’d be fine to create every inbox with a default

Sometimes, you need to forward a conversation to an external recipient, just like the “forward” function in Outlook. With our

Dinero.dk is a Danish accounting software company that simplifies accounting and invoicing for small and mid-sized companies. That’s right up

Here are the updates this week: Automatic interface updates The first thing we’ve introduced are a set of features that

With this update, we’re bringing you a convenient way to connect with your customers. You can now create your own

This update brings three new things to Herodesk: 1) Block contact You can now block a contact in Herodesk. If

Today, we are introducing Rules: A new power feature that will let you customize how Herodesk works to fit your

We are super excited to announce the release of a project that we’ve been working on for the past weeks:

When we launched Herodesk six months ago, we intended to be available internationally from day one. We want to offer

We just released an update that significantly increases the collaboration between team members in Herodesk. Live Updates of who’s viewing

We’re happy to announce that we’ve released a new integration for all Magento 2 webshops! Magento 2 is one of

While we’re constantly adding small improvements to Herodesk – largely based on the feedback from our users – once in

Up until now, we’ve posted on the blog whenever we released a big, new feature for Herodesk. That has also

We’ve gotten a lot of feedback recently from Prestashop webshop owners who like Herodesk but lack the integration between our

Today, we’ve launched a new integration with SmartPack WMS. SmartPack WMS is a warehouse management system built to help e-commerce

When handling tens, hundreds or thousands of conversations with your customers across multiple channels every month, it becomes increasingly important

We’ve fallen into this trap one too many times ourselves. We’re in the middle of writing a message, and for

Today, we’ve released two small product enhancements that will make Herodesk easier for you to use. Conversation log Whenever a

All the feedback we’re getting right now is so important to us when looking at the backlog and prioritising what

This is one of those blogs that we’ve been looking forward to writing for weeks. Now, it’s finally here: Introducing

As part of our continuing efforts to help small and mid-sized businesses and webshops improve their customer service, we’re super

Over the past weeks, we’ve been working on two new features that, when used together, are incredibly powerful: Tags and

After almost two months of hard work, we’re super excited to finally be able to share this news: Our integration

As more and more people are starting to use Herodesk, the number of conversations being handled grows equally fast. This

We just released a new feature that lets you create your own signature in Herodesk. Your signature will automatically be

Today, we’re launching a new integration that we’re very excited about: WooCommerce. It is quite similar in functionality to the

We just added one more feature to Herodesk: You can now add people cc and bcc to your conversations. This

One of our promises is to make our helpdesk system as straightforward as possible while still focusing 100% on the

We’ve just released a small but smart feature: Create contact and start conversations. Most of the time, your customers contact

We’re super happy to announce that three new widgets are now available: Helpdesk for DanDomain Webshop Helpdesk for DanDomain Classic