- New AI feature: Translations. Herodesk can now automatically translate in- and outgoing messages in conversations to the language of your choice.
- New AI feature: Assistant. Every conversation now has an AI assistant that can help you with common tasks, like finding writing summaries, improve your draft reply, etc..
- New AI feature: Language detection. Herodesk can now automatically detect the language of incoming messages and use it as part of a Rule.
- New AI feature: Sentiment analysis. Herodesk can now automatically analyze the sentiment/meaning of incoming messages use it as part of a Rule.
- Updated packages. We have launched new Herodesk packages. A new Herodesk Basic, that contains most features but no AI, and a new Herodesk Plus that contains all features including AI.
- Delete message. You can now delete a specific message or internal note in a conversation.
