- Introducing Live Chat
- Show full conversation title on mobile devices by clicking on it
- Added new “quick actions” to the conversation list and allowed to start new conversations without having to create a contact first
- Added feature to delete a conversation
- Added feature to get the right customer name from Shopify contact form emails
- Updated “send, close and go to next” to stay in the same inbox and skip assigned conversations
- Feature to change the order of conversations in the conversation list
- Show channel icon in conversations list
- Added conversation type to smart-folder rules and Rules
- Added new Junk smart-folder
- Added feature to block a contact (marking all future conversations as spam)
- Made it possible to change the name of the “Operator”-user, that’s used for auto responders, etc.
