- Give a warning if another agent is replying to the same conversation
- Show real time if multiple agents are viewing the same conversation
- If an imported e-mail is a new conversation, import the whole e-mail and don’t “cut off” the message at the next reply in the thread
- Feature to let you use the value of custom fields in smart folder rules
- Added Custom Fields to contacts
- Added phone number field to contacts
- Added Instagram Verified and Follower-count to Contacts
- New Magento 2 widget
- When starting a new conversation, import the whole email instead of just newest message
- Added new button to send message and assign the conversation to yourself
