Juni, 2024

Picture of Anders Eiler
Anders Eiler
Founder @herodesk
  • The “Send reply and go-to-next” has been updated to skip conversations that are assigned to another user or that another user currently has open
  • Added feature to allow users to change their profile picture (this will be shown in the Live chat widget)
  • Added customer comments to orders in DanDomain Classic + new feature to update order comment from the DanDomain Classic widget in Herodesk
  • Added feature to choose whether a live chat will be displayed on desktop only, mobile only or both
  • When someone replies to a story on FB/IG, it’s now shown as part of the message in Herodesk
  • Make phone numbers inside messages click-able to call them when using the Herodesk app
  • Add a list of a contacts conversations to the conversation widget
  • Made it possible to create rules and smart folders based on the conversations channel or channel type
  • Applied a number of changes that makes Herodesk significantly faster
  • Show in the conversation list who is viewing a conversation
  • Updated conversation list to show the first words of the latest message in the list
  • Made it more clear what inbox you are working in
  • When hovering the subject of a conversation it will show in full length
  • Updated all editors to use new-line instead of paragraph for line breaks when hitting “Enter”

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