- The “Send reply and go-to-next” has been updated to skip conversations that are assigned to another user or that another user currently has open
- Added feature to allow users to change their profile picture (this will be shown in the Live chat widget)
- Added customer comments to orders in DanDomain Classic + new feature to update order comment from the DanDomain Classic widget in Herodesk
- Added feature to choose whether a live chat will be displayed on desktop only, mobile only or both
- When someone replies to a story on FB/IG, it’s now shown as part of the message in Herodesk
- Make phone numbers inside messages click-able to call them when using the Herodesk app
- Add a list of a contacts conversations to the conversation widget
- Made it possible to create rules and smart folders based on the conversations channel or channel type
- Applied a number of changes that makes Herodesk significantly faster
- Show in the conversation list who is viewing a conversation
- Updated conversation list to show the first words of the latest message in the list
- Made it more clear what inbox you are working in
- When hovering the subject of a conversation it will show in full length
- Updated all editors to use new-line instead of paragraph for line breaks when hitting “Enter”
